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Client Retention – Technical Team

Job Description:

The customer service representative will be responsible for maintaining constant contact with our clientele to ensure that an open line of communication exists in order to provide a superior experience that is open and conducive to a long-lasting relationship.

Duties include but are not limited to:

  • Work closely with the sales and technical team to address client matters.
  • Participate in conference calls to resolve client issues.
  • Support management to maintain a high level of client satisfaction through
  • professional and consistent communication with clients.
  • Identifying areas of potential for improving client experience.
  • Conduct customer surveys and report results to management.

Recommended Experience:

  • 2 to 3 years of customer service experience
  • Excellent verbal and written communication skills
  • Positive attitude and strong interpersonal skills
  • College degree strongly preferred
  • Computer skills (e.g. Outlook, Word, Excel)
  • Knowledge of online marketing, and search engine optimization industry
  • Ability to deal with stressful situations professionally
  • Experience in the technology or Internet based service industry highly
  • Education requirement: BA/BS

Location:

Durban, South Africa

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