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Government Client Solutions Manager

The Customer Solutions Manager (CSM) is responsible for building relationships with Federal, State and Local agencies. The CSM understands the government purchasing process and establishes trust and credibility with agency principals, directors of technology and decision makers to ensure an increasing investment in Agoryum Online Solutions. They also work with other administrative staff from the government. 

Essential Functions/Responsibilities

  • Delivers presentations and demos to agency heads and directors about products and services that can be added to their core offerings throughout the agency.
  • Promotes all offerings with in the Agoryum portfolio to existing government agency clients through outreach efforts such as email and call campaigns as well as coordinated efforts with the Professional Services, Marketing and Product Management teams.
  • Works with the agency level clients to understand their annual objectives and determines if there are additional products and/or services that can assist them on achieving their objectives
  • Understands agency level client challenges that may be hindering further adoption and proposes solutions to overcome those challenges to ensure investment is maintained
  • Follows up on leads from other parts of the government organization that indicate an existing interest in learning more about a product or services in the portfolio that they currently do not own.
  • Identifies and cultivates additional professional services and/or product opportunities to expand the relationship and usage of Agoryum solutions
  • Attends sales enablement training on new products or services that come to market and become certified to position those offerings properly to existing government agency level clients
  • Creates a territory plan that outlines a strategy for achieving annual growth revenue targets across the existing agency level clients in the assigned geographic territory
  • Manages all activities related to generating add-on sales of existing agency level clients (follow up, deliverables, referrals, etc.) within the CRM system (Salesforce)
  • Works with the corresponding Account Executives and Professional Services team in unison and cooperation around call campaigns, email follow up, and the general execution of the regional territory strategy and account growth activities
  • Keeps abreast of Agoryum's company vision, product set, and services as well as the competitive landscape and is able to articulate Agoryums' capabilities and service offerings effectively to client
  • Stays well informed about current industry trends and be able to talk intelligently about how the Agoryum solutions fit into the agency and government as a whole.

Desired Skills and Experience:

  • Bachelors' degree preferred
  • 1-5 year's sales experience in software technology based industry or government with focus on selling into existing client accounts
  • Successful achievement of 500k+ quotas, comprised either of new business sales, account development sales (expanding existing client base) or both
  • Ability to craft a solution with appropriate products and services that meets business goals based on client discussions
  • Ability to accurately forecast and manage a pipeline comprised of up selling opportunities within a geographical territory
  • Completion of Agoryum's new hire training program upon hire is required
  • Willingness to travel to meet with clients in assigned territory if required

Prefer candidates who have the following skills:

  1. Prove solution sales skills in enhancing client relationships and investment
  2. Strong conflict resolution, negotiating and influencing skills
  3. Ability to up sell and cross-sell products and services to existing accounts
  4. Proven track record in achieving quotas for account development within existing client base
  5. Ability to communicate effectively with high-level executives in the Federal, State and Local levels.
  6. Ability to work collaboratively with multiple teams to best service the client
  7. Excellent listening and communication skills, both written and oral
  8. Strong telephone speaking skills, articulate, is able to convey business value through the understanding of technology capabilities
  9. Operationally disciplined, well organized, and can adapt within a very fast pace organization and marketplace
  10. Strong technology (specifically software) aptitude and understanding
  11. Highly communicative, multi-task oriented, responsive, persistent, driven
  12. Training, experience, and utilization of a sales methodology to grow client investments
  13. Strong demonstration and presentation skills.  Must be able to confidently convey the Hobsons K-12 solutions and value propositions in front of multi-person audiences, including manager level and C-level decision makers
  14. Ambition, drive and ability to learn quickly and adapt to change
  15. Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements. 

We are a hard-working, fun-loving office, and we're looking for the right fit—someone with great communication skills and a solid work ethic that picks up skills quickly.


Washington, DC

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